Top 15 Most Popular Call Center Softwares | Mar 2024

Here are the top 15 most popular call center softwares as derived from our TpSort Score which is a continually popular score, it denotes an estimated popularity of a software.

1. SmartCallMonitor

SmartCallMonitor SmartCallMonitor is the new phone client software for TAPI capable hardware like a telephone system or an ISDN card (please note: SmartCallMonitor requires TAPI drivers). It also monitors calls using a NCID (Network caller ID) server (which is provided by a VoIP-Box (like FRITZ!Box). It automatically tries to match incoming......

2. CustomAnswers

CustomAnswers CustomAnswers provides a highly customizable web based helpdesk and customer relationship management software to enhance customer experience. It includes a knowledge base, email management, issue tracking with robust workflow functionality.......

3. Texo.cc

Texo.cc Texo.cc is an Agile Customer Interaction hub on cloud, enabling you to build Personalized engagements across the customer journey. Texo.cc empowers users to quickly innovate with minimal technical Intervention, thereby challenging the status quo of traditional inbound, outbound, or blended contact centers.Texo.cc allows a business to take control of their......

4. bxp software

bxp software Making Your Business Run Better. bxp software turns your customer data into useful information - award winning Contact Centre, CRM & e-Learning Software.......

5. Zent.IO

Zent.IO Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browserWhether we are a contact center inside a company or a contact center that provides services to customers......

6. CrazyCall

CrazyCall CrazyCall is a cloud based app that increases performance of telesales, cold calling and other outbound campaigns.......

7. JustCall

JustCall Get a local or toll-free phone number in any of the 58 countries (including US, UK, Australia, South Africa, Japan, European countries & more) and start making & receiving calls and SMS.Small businesses need a phone system:1.Easy & quick to setup2.Useable by anyone (tech or non-tech)3.Scalable (grows with team) 4.Integrates......

8. versaSRS Service Management

versaSRS Service Management Manage your business end to end more efficiently and increase productivity with one scalable, web-based solution. versaSRS includes over 20 modules including CRM, ITIL Aligned Service Management, asset management, customer portals, task workflow, chat and much more.......

9. Direct Response Tracker

Direct Response Tracker Enjoy real time phone call marketing intelligence across all online and offline channels delivered in one easy-to-use interface, accessible on any device. You can structure, segment and split test your campaign as much as you wish. You can also grant access to users who can securely view and/or modify data......

10. VICIdial Contact Center Suite

VICIdial Contact Center Suite VICIdial can be installed on your own hardware or you can use our hosted service. It is extremely flexible and scalable. A large VICIdial installation can handle over two million(2,000,000) phone calls per day, with over five hundred(500) agents handling calls and internet communications from customers. There are also over......

11. Eyenewton

Eyenewton Give a chance to your customers to call you in 8 seconds. No advertising. This is a new communication standard between customer and a company. It is difficult to express in words how great it works. Press the button in the right and just feel it.......

12. Yonyx

Yonyx About YonyxYonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.Benefits:Customers see the benefits listed below which together result in 10% to 20% increased efficiency while......

13. uContact

uContact uContact is a beautiful and a true “All in One” Contact Center solution, that allows you to offer the best experience to your clients in every interaction through any channel with just one software platform.Some features: - ACD- Virtual Hold- Recording- PBX- Audio, Video, Desktop Softphone- IVR- Voice Broadcast- TTS......

14. Voiptime Cloud Lead Management System

Voiptime Cloud Lead Management System Voiptime Clould is an innovative cloud solution for sales by phone. The smart and intuitive Lead Management System helps to store all your contacts in one place and manage them easily. Connect your email and see message history while calling a client, record your call and listen to it later,......

15. Instaroad

Instaroad Instaroad gives companies and startups the freedom to call, track, route and monetize business. With intuitive tools for Keyword sourcing, call monitoring, and flow control, it's a complete call tracking solution, all in one place.We help companies of all sizes track and monetize calls from customers and calls to franchise.......