Top 15 Most Popular Customer Service Softwares | Nov 2020

Here are the top 15 most popular customer service softwares as derived from our TpSort Score which is a continually popular score, it denotes an estimated popularity of a software.

1. FEEDBACKdeck

FEEDBACKdeck FEEDBACKdeck brings to WordPress, a gorgeous way to capture user feedback. By leveraging the benefits of short surveys, FEEDBACKdeck lets users give their valuable feedback while taking only 10-30 secs of their time. The surveys remain unobtrusive and users can complete the survey without leaving the page and disrupting their......

2. Helpdesk Pilot

Helpdesk Pilot Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management. An application to manage support tickets online and convert incoming emails into support or trouble tickets.......

3. Mojo Helpdesk

Mojo Helpdesk The Awesome Help Desk App for any request.Mojo Helpdesk provides online helpdesk and ticket tracking software. Super Awesome Helpdesk Ticket Tracking + Knowledge Base = Happy Users.Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to......

4. Helpful

Helpful We redesigned the support tool to get out of the way, so you focus on being a helpful human.Helping your customers with good answers and thoughtful direction should be a breeze, focused 100% on support – and nothing else.BUILT WITH YOUR CUSTOMERS IN MINDFeels personal to your customersCustomers receive emails......

5. Bpm'online service

Bpm'online service Bpm'online service incorporates 2 cutting-edge applications, which can be used as separate aplications:1. Bpm'online customer service - robust application to deliver omnichannel customer service and support.Features of bpm'online customer service: 360° customer view Omnichannel communications Agent workplace Case management Knowledge management Service catalogue Business process management Synchronization and integration......

6. MsgUs.io

MsgUs.io The "Message Us" button takes the website visitor directly to Messenger and allows them to initiate a conversation with you. Keep the conversations going even if visitors leave your website. On desktop, the person will be sent to messenger.com and on mobile to the Messenger app.......

7. Helloumi

Helloumi Helloumi is a Conversational Commerce manager that integrates the main instant messaging apps on a single platform. It allows you to talk to users in real time right where they naturally are. Multi-agent features makes it perfect for teams to efficiently support, communicate or sell. Create support tickets with its......

8. Starty.co Answers

Starty.co Answers Discover Answers, the powerful little $99 Q/A web application that notably improves your user’s experience.Download, install, and plug-in Answers to your existing user base.PluggableThe Answers application is designed for easy plug-in integration into your existing site. It adds its own tables to your database, accessing user data including ID, display......

9. Hively

Hively Simple customer feedback in emails for customer support.......

10. QuestionShark

QuestionShark Everything In Its Place:With QuestionShark, your customers start topics, which are classified so you know whether they are suggestions, issues, questions, or compliments. This makes it easy for you to triage incoming customer posts. Customers can help each other or you can be more hands on and provide direct assistance.......

11. LiveAdmins

LiveAdmins LiveAdmins is offering its chat service in English, French, Arabic, German and Spanish. Our multilingual chat operators are professionally trained to better serve your customers’ needs. Our global chat centers are located in various countries and we are striving to expand our services to facilitate more global businesses. LiveAdmins is......

12. Kapdesk

Kapdesk Kapdesk is a customer service software that supports customer issues or ticketing system through multi-channel customer support like email, phone, live chat and social media channels like Twitter and Facebook.......

13. PhaseWare

PhaseWare PhaseWare Tracker, Event Engine, Self Service, and Live Chat:Offer 24/7/365 customer support. Communicate with your customers through multiple channels.Never let another incident fall through the cracks. Take control of your incident management process with PhaseWare.PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.......

14. CitSmart

CitSmart Sorry, we have added any description on CitSmart......

15. Satsum

Satsum Satsum helps companies monitor and improve their customer service. More than a survey tool, Satsum automates the whole customer satisfaction research process. From designing the questionnaire to interpreting the results, Satsum is easier to use any other online survey software.By integrating advanced machine learning technology, Satsum is able to offer......