Top 15 Helpful Alternative and Similar Softwares | Sep 2020

We redesigned the support tool to get out of the way, so you focus on being a helpful human.

Helping your customers with good answers and thoughtful direction should be a breeze, focused 100% on support – and nothing else.

BUILT WITH YOUR CUSTOMERS IN MIND
Feels personal to your customers

Customers receive emails from your support team just like they would if you had personally sent them. No automated robot-queue junk in each email; just a direct conversation with your users.

1. My Hall Monitor

My Hall Monitor Engaging website visitors has never been easier. My Hall Monitor is an online, in-site Customer Engagement Tools Suite that enables a company to build better relationships with customers through feedback. Companies spend a lot of time to build a product or service and website traffic looks good but nothing is......

2. Directly

Directly On-demand customer service apps for fast-growing companies.Directly makes it easy to get fast, personal attention from experts who know the industry and company you’re dealing with inside and out. Directly’s community of experts sign up and work independently in their own free time. They earn rewards and reputation, and......

3. Reamaze

Reamaze Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via email and social media, Livechat, and knowledge bases. Reamaze is the modern support app made for modern......

4. ResponseTek

ResponseTek ResponseTek is a customer experience management (CEM) software company focused on the requirements of Global 2000 organizations with diverse product lines. The ResponseTek Listening Platform™ analyzes valuable customer sentiment in real-time and scales to meet the demands of big data, eliminating silos of customer information captured across multiple channels including......

5. Mojo Helpdesk

Mojo Helpdesk The Awesome Help Desk App for any request.Mojo Helpdesk provides online helpdesk and ticket tracking software. Super Awesome Helpdesk Ticket Tracking + Knowledge Base = Happy Users.Mojo Helpdesk is a hosted ticket tracking / help desk application that allows organizations to centralize, assign and track user requests. Use it to......

6. Help Scout

Help Scout Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same......

7. Clarabridge

Clarabridge The Clarabridge Intelligence PlatformThe key to truly understanding your customers and improving the customer experience exists within your data. The Clarabridge intelligence platform is the only solution that connects to all sources of customer feedback, analyzes the data in aggregate, and empowers your entire enterprise to act.Collect Customer Feedback Directly......

8. Enchant

Enchant Simple customer support for growing teams. It's like gmail on steroids!Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer.To your customers, it's just email. They will never see a ticket number and will never have to log into anything!......

9. OpenTraits

OpenTraits OpenTraits is a web platform that helps software developers and end users prioritize and plan product features based on votes, crowd funding and reputation.......

10. LiveAgent

LiveAgent LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one......

11. Yonyx

Yonyx About YonyxYonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.Benefits:Customers see the benefits listed below which together result in 10% to 20% increased efficiency while......

12. Inforobo

Inforobo Inforobo engages your website visitors in automated conversations with the virtual assistant chatbot by simply chatting or talking with it. The virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that......

13. Conversocial

Conversocial Our solutions help global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Instagram and YouTube. Our clients are able to securely transform their contact centers by creating a personal......

14. Scopedesk

Scopedesk Scopedesk is a role based, web-native, best of class Help Desk Software-as-a-Service (SaaS) application that takes full advantage of the web to deliver customer service software to a browser without dedicated IT resources.Scopedesk gives you an online help desk software with powerful and easy-to-use features which allows you to collaborate......

15. CustomAnswers

CustomAnswers CustomAnswers provides a highly customizable web based helpdesk and customer relationship management software to enhance customer experience. It includes a knowledge base, email management, issue tracking with robust workflow functionality.......