Top 15 versaSRS Service Management Alternative and Similar Softwares | Oct 2020

Manage your business end to end more efficiently and increase productivity with one scalable, web-based solution. versaSRS includes over 20 modules including CRM, ITIL Aligned Service Management, asset management, customer portals, task workflow, chat and much more.

1. versaSRS

versaSRS versaSRS - Help Desk | Service Desk | ITSM - Customer Support, Service Desk, Service Request & Trouble Ticket Software.versaSRS is a browser-delivered feature-rich and flexible customer support Help Desk, Service Desk and ITSM solution that enables businesses to quickly and effectively manage and improve the quality of their interactions......

2. CustomAnswers

CustomAnswers CustomAnswers provides a highly customizable web based helpdesk and customer relationship management software to enhance customer experience. It includes a knowledge base, email management, issue tracking with robust workflow functionality.......

3. Yonyx

Yonyx About YonyxYonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.Benefits:Customers see the benefits listed below which together result in 10% to 20% increased efficiency while......

4. Tiki Wiki CMS Groupware

Tiki Wiki CMS Groupware Tiki Wiki CMS Groupware is a full-featured, web-based, multilingual (40+ languages), tightly integrated, all-in-one Wiki+CMS+Groupware, Free Source Software (GNU/LGPL), using PHP + Smarty, MySQL, Zend Framework, jQuery and Bootstrap. Tiki can be used to create all kinds of Web applications, sites, portals, knowledge base, intranets, and extranets. It is actively......

5. HappyFox

HappyFox HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media. HappyFox integrates with best business apps in e-commerce, Project Management, Accounting and others. HappyFox with Facebook......

6. Vision Helpdesk

Vision Helpdesk Vision Helpdesk offers customer support software for every size business - 1) Help Desk (Multi Channel Help Desk)Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.2) Satellite Desk......

7. Zent.IO

Zent.IO Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browserWhether we are a contact center inside a company or a contact center that provides services to customers......

8. Clarabridge

Clarabridge The Clarabridge Intelligence PlatformThe key to truly understanding your customers and improving the customer experience exists within your data. The Clarabridge intelligence platform is the only solution that connects to all sources of customer feedback, analyzes the data in aggregate, and empowers your entire enterprise to act.Collect Customer Feedback Directly......

9. ResponseTek

ResponseTek ResponseTek is a customer experience management (CEM) software company focused on the requirements of Global 2000 organizations with diverse product lines. The ResponseTek Listening Platform™ analyzes valuable customer sentiment in real-time and scales to meet the demands of big data, eliminating silos of customer information captured across multiple channels including......

10. Helpful

Helpful We redesigned the support tool to get out of the way, so you focus on being a helpful human.Helping your customers with good answers and thoughtful direction should be a breeze, focused 100% on support – and nothing else.BUILT WITH YOUR CUSTOMERS IN MINDFeels personal to your customersCustomers receive emails......

11. Analytic Call Tracking

Analytic Call Tracking Built for businesses & agencies. Local Phone Numbers $1 Per Month, and 1 Cent Per Minute. Provision phone numbers in United States, Canada, United Kingdom, Austria, Denmark, France, Ireland, and Poland.Easily Host Your Own Call Tracking Service. Built For Businesses & AgenciesReal Time Tracking: Get up to date call data......

12. Respond

Respond Most social media tools are built for marketing, not customer service. But smart companies know social media isn't just about creating buzz, it's also one of the best ways to build lasting relationships with your customers and keep them happy. Too bad 99% of social media management tools simply aren't......

13. BuzzFlow

BuzzFlow BuzzFlow is the right choice if your business runs on corporate or personal Gmail. It’s a user intuitive CRM that is directly baked into your Google Inbox.It is,-User friendly-Truly web based-FREE FOREVER for 3 users-Lives inside your Gmail inboxBuzzFlow is a multi-purpose system which is more than a CRM. It......

14. ERPAL

ERPAL ERPAL is a comprehensive ERP system for small and medium-sized agencies and software houses. ERPAL maps processes for those businesses professionally, clearly and in an integrated fashion, from request to invoicing. ERPAL is based on Drupal and therefore flexibly expandable for new requirements. ERPAL is "one smart solution" - ERPAL......

15. WhatsHelp

WhatsHelp WhatsHelp is a CRM and customer communication platform to exchange messages or send targeted notices to your customers using popular mobile messaging apps. Chatting, broadcasting and bots are all in one place!WhatsHelp allows customers to place orders and ask questions directly through Messenger in real-time, personally and privately. Companies can......